Return Policy
Y As a courtesy to our customers The Herbery Online would like to extend the invitation to any customer, who has shopped at the Online store, to return items that have been damaged or broken in the shipping process. Getting you your purchase safely and securely is important to us and so we carefully pack every box with packing material to decrease the amount of breakage/damage. In the event that your purchase is damaged upon its arrival please send it back, and email us at theherbery@hotmail.com or call at 860.388.4753 and, if available, a replacement will be shipped, (shipping will be free), to you within 48 hours of broken product’s arrival. If replacement product is not available you will be reimbursed for the purchase price. All claims must be made within 7 days of arrival.
Y Products that have been opened, used or otherwise tampered with will not accepted for replacement or refund.
Y Customers who are dissatisfied with their purchase will be reimbursed, by check, the purchase price minus shipping provided that product is returned in original packing material and box with a copy of receipt of purchase within 30 days of arrival. Return shipping costs will be incurred by the customer and prepaid in full. Notification of return must be made within 7 days of delivery by email or phone.
Y The Herbery Online reserves the right to refuse any return found to be of suspicious origin or untrustworthy nature.
Returned items must be prepaid shipped to:
The Herbery Online
1001 Middlesex Turnpike
Old Saybrook CT 06475
Terms Of Use
Y All material and images shown at The Herbery Online belong exclusively to The Herbery Online,©2008 ‘All Rights Reserved’ and The Herbery. Under no circumstances is anyone not authorize allowed to use material seen here without prior consent of The Herbery Online or The Herbery.
Health-Related Information
Y The information contained on this website is provided for informational purposes only and is not meant to substitute for the advice provided by your doctor or other health care professional. You should not use the information available on or through the Website for diagnosing or treating a health problem or disease, or prescribed medication. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure or prevent any disease. You should read carefully all product packaging prior to use. We strongly discourage using information found on this website for self diagnosis or self medication.
Privacy Policy—Your privacy is important to us
Y The Herbery Online and its shopping cart are hosted through Netfirms.com. As a customer of The Herbery Online you have the option of paying by check money order, mailed directly to us, or credit card and bank transfer through PayPal. We believe PayPal to be a credible, reputable company dedicated to keeping your information private. The Herbery Online Shopping cart sends us your financial information such as credit card numbers, addresses, expiration dates and names through a SSL 128 bit encrypted port. This means information you give on the checkout page is first scrambled before being sent to us and then unscrambled once it reaches us. At no time do we allow third parties not authorized by you or us to see sensitive information about you. We ask for information about our customers for the purpose of shipping which may be viewed by a third party contracted for shipping purposes. Information that is collected such as your name, your address, email address and your phone number is used solely for the purpose of shipping. We would never knowingly sell, trade, rent or make available personally identifying information about you to any out side third party without your explicit consent unless we are required by law to disclose such information.
Shipping Particulars
Y The Herbery Online uses a combination of The United Parcel Service (UPS) and The United States Postal Service (USPS) for shipping purposes. Prices quoted for shipping by UPS and USPS are a result of their own set prices plus a small surcharge for packing materials. All shipping & handling prices are subject to change at any time with no warning. UPS will not ship to PO Boxes and so for that purpose, customers needing shipping to PO Boxes must use the US Postal price quoted on the shipping options page. Customers Shipping outside the Continental US must use UPS or US Global Postage provided by USPS.
Thank You for Shopping with Us
The Herbery www.TheHerberyOnline.com © 2008 1001 Middlesex Turnpike, Old Saybrook CT 06475 Call to Order at 860.388.4753
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